The people that make the net work

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Here’s what others have to say on Trustpilot

A blueprint for continuing success in the UK’s telecoms market

Ofcom’s conducting a major review of our sector right now (the ‘Telecoms Access Review’) and before it sets the rules for the next five years, from April 2026.

Naturally that review’s going to have an impact on Openreach and the services we provide, so we want to be open about where we stand on the various issues.

Take a look at the summary we’ve published on our views about the future of Britain’s broadband infrastructure.

Read our blueprint for continuing success

Open to everyone - Join Openreach

As one of the world’s biggest communication companies, we connect millions of homes and businesses across the UK. It’s important work - and we need the best people to help us do it.

Learn about careers at Openreach

The UK's telephone network is changing

We're upgrading the UK to digital phone lines and will be retiring the analogue phone network by 31st January 2027. This means that landline voice calls will be transmitted in the same way your broadband works.

Find out what the digital upgrade means for you

Who we are and what we do

Let's take a look at who we are, what we do, and what we don't do

We're network builders

We build and maintain the UK’s largest broadband network. This includes managing the copper phone line network and rolling out cutting-edge Full Fibre broadband to 25 million homes and businesses across the country by December 2026 - that's one every 10.4 seconds.

Discover Openreach and what we do

We supply network services

When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. We supply network services to more than 650 service providers, for example, Sky, Vodafone, TalkTalk, EE, BT, and BT Business who use them to bring broadband packages to you.

We install and repair the network

Because we supply the network, we’re in charge of installing and repairing the network, on behalf of the service providers. We’ll build the physical connections that bring broadband into your home, while your service provider will supply the broadband package.

We’re not a service provider

We don’t supply the packages that allow you to use broadband, watch TV, or make phone calls. If you have an issue with your broadband service, you’ll need to contact your service provider. If there’s a problem with the network – for example physical damage to the cabinet or a telegraph pole – then you should contact us.