Contact your service provider (such as BT, Sky, TalkTalk, or Plusnet) to arrange an engineer visit. They'll book an appointment with Openreach on your behalf.

If you're experiencing issues with Openreach equipment, contact your broadband or phone provider first. They can diagnose the issue and arrange for repairs if needed.

You can check availability through your service provider's website or contact them directly. They can tell you what Openreach services are available at your address.

Openreach owns and maintains the physical network infrastructure. Your service provider (such as BT, Sky, or TalkTalk) uses this network to deliver your broadband and phone services and handles your account and billing.

The UK is moving to digital phone lines by January 2027. Your service provider will contact you about the switch. Make sure you understand how it affects devices such as care alarms and ensure you have backup power solutions if needed. 

For planned work or infrastructure installations in your area, contact your local service provider or check the Openreach website for updates about network improvements.