A blueprint for continuing success in the UK’s telecoms market
Ofcom’s conducting a major review of our sector right now (the ‘Telecoms Access Review’) and before it sets the rules for the next five years, from April 2026.
Naturally that review’s going to have an impact on Openreach and the services we provide, so we want to be open about where we stand on the various issues.
Take a look at the summary we’ve published on our views about the future of Britain’s broadband infrastructure.
As one of the world’s biggest communication companies, we connect millions of homes and businesses across the UK. It’s important work - and we need the best people to help us do it.
We're upgrading the UK to digital phone lines and will be retiring the analogue phone network by 31st January 2027. This means that landline voice calls will be transmitted in the same way your broadband works.
Let's take a look at who we are, what we do, and what we don't do
We build and maintain the UK’s largest broadband network. This includes managing the copper phone line network and rolling out cutting-edge Full Fibre broadband to 25 million homes and businesses across the country by December 2026 - that's one every 10.4 seconds.
When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. We supply network services to more than 650 service providers, for example, Sky, Vodafone, TalkTalk, EE, BT, and BT Business who use them to bring broadband packages to you.
Because we supply the network, we’re in charge of installing and repairing the network, on behalf of the service providers. We’ll build the physical connections that bring broadband into your home, while your service provider will supply the broadband package.
We don’t supply the packages that allow you to use broadband, watch TV, or make phone calls. If you have an issue with your broadband service, you’ll need to contact your service provider. If there’s a problem with the network – for example physical damage to the cabinet or a telegraph pole – then you should contact us.
26k
Field engineers working round the clock to deliver the highest quality service.
70k
Homes and businesses our Full Fibre broadband network reaches each week.
98.3k
Poles we replaced, repaired or recovered so our people and the public will always stay safe and connected.
Broadband not working? Please contact the company that sends your bill. Unhappy with Openreach work? Contact us.
If you’ve noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.
Having trouble with broadband or phone in your new-build home? Here are some things you can try.