Help us find your home or business

We're sorry that you couldn't find your address or postcode. Whatever the reason, don't worry - we should be able to fix it.

If you have moved into a newly built property and are experiencing problems with your broadband or phone service then please visit our broadband in new build homes page.

If you don't live in a new build, please fill in the form below, and one of our customer service teams will investigate. We’ll get in touch as soon as we’ve resolved the issue.

First name: *

Please enter your first name

Last Name: *

Please enter your last name

Name of your property: *

Please provide the name of your property.

Number of your property: *

Please provide the number of your property.

Street name: *

Please provide the street name

Town/City: *

Please tell us which town you're in.

Post code: *

Please enter a valid UK Post Code e.g. AB1 1XY

Your contact phone number: *

Please provide your contact number.

The phone number where you would like broadband, if available:

What date do you move into the premises? (If you already live here please input today's date) *

Please enter a date

Your email: *

Please enter a valid email address e.g. you@youremail.com

Please provide us with details of your enquiry: *

Please provide details of your enquiry.

Write your comment within 1000 characters.

Do you live in an apartment or flat within a larger building? *

Please complete this required field

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Modern Slavery Statement

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© Openreach Limited 2025